@bruce2037 wrote:
I subscribed to public mobile and then cancelled the same day. My credit card was charged and I would like to know how to get a refund.
Hello @bruce2037 Public Mobile is a prepaid service. There are no refunds for prepaid. The only way they'd consider a refund is if the service didn't work. I looked at your profile and noticed you didn't ask for assistance with any issues. Therefore, I am confident they won't refund you. Sadly though, others here will give you links to contact customer service and allow them to sort it out.
I'm curious, you signed up and chose not to use the service, cancelling means you turn off autopay so you're not charged the next month. You didn't actually cancel. Why did you cancel so fast?
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
Public Mobile Chatbot - Contact Us
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
