11-28-2023 12:37 PM
Hi,
I subscribed public mobile's plan on my computer on Nov 20. An error happened after I paid the bill. How can I require refund from public mobile?
Thanks.
Best,
Jian
11-28-2023 12:53 PM
Hi @Jian2023,
Can you explain your billing issue to us? We can help guide you the best way possible.
11-28-2023 12:46 PM
HI @Jian2023
what error happened? did they charge you twice? or you just want to opt out the initial activation?
PM is a prepaid provider and do not provide refund unlesss it was charged by mistakes. , please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@Jian2023
You can’t activate/subscribe to a plan on your computer online. It MUST be done on the PM app so you were never charged!
