Refund

[Krishang]

I tried to activate e-sim on mobile, but it didn't work. Screen showed that I need to contact customer care for refund. Can you please process the refund

[hTideGnow]

hi @rdgo 

let us know the result from CRTC.  Good Luck!

[rdgo]

If and each of us complain at CRTC they will improve otherwise the big 3 will give and they want

[rdgo]

I've tried online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. 

The only option we have is open complains at CRTC

[rdgo]

I still without service no help has been serviced

[hTideGnow]

Hi @rdgo .  I don't get pay but try to help  🙂 You are welcome

[rdgo]

How much you get paid for this?

Don't justify no service, no help

I'm Canada and through CRTC standards pre or pos paid no service given is no service given 

[rdgo]

I've tried online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get.  only option we have is open complains at CRTC

[hTideGnow]

hi @rdgo message them again and give them another day, the weekend has been very busy for all carriers for BF deals

[rdgo]

I did nobody helped

[hTideGnow]

HI @rdgo this is not really a CRTC complain.  Afterall, PM is prepaid service

Submit ticket with CS agent and the will work with you on a solution

[rdgo]

I've trying online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. Guys the only option we have is open complains at CRTC

[J_PM]

@Krishang 

If your eSIM is not compatible with your device, check here https://publicmobile.ca/en/on/pick-up-SIM for locations near you to purchase a physical SIM. After you set up your new SIM, you can submit your receipt for a refund by reaching out to our Customer Support Team.

[BKNS27]

@Krishang 

Did you go to your email and scan the QR code in the email welcoming you to PM?

[Bigjay83]

@Krishang You will need to either open a Support Ticket or Private Message @CS_Agent through the community site for assistance with your request. 

[CharlieWhisky · Accepted solution]

You can reach customer assistance by private message with this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437