Refund status

[johnnythejames1]

Hi there community,

I submitted a refund request and was told that it would be processed within 7-14 business days. The 14 business days have passed and I don't see anything to indicate that the request was processed.

With the new login, I am unable to go to my old account (johnnythejames without the 1) to find the ID. Can someone please help me? I need this money processed back to me within the next two days.

Thank you.

[hTideGnow · Accepted solution]

HI @johnnythejames1 

sorry, we are just customers like you and can't find out the refund status

Yes, you cannot go back to your old Community id.  So,  Please submit a new ticket, and give them all your info and most important one, your old Community id.  They can lookup and provide update

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@johnnythejames1  It can take a few weeks to get a refund back , it’s typically best to ask for a credit in your account .. so it can be applied to your next renewal … 

[XionBunny]

You'll have to follow up with the CS_Agent you spoke to regarding this, the general community can not help you with these matters, since we are all customers like you.