Refund for the plan and physical sim card ordered

[HanifHashmi]

Hi, 

I never received the physical sim card for public mobile that I ordered on May 14th,2026. Since I have been here for a month only; since I'm a visitor to Canada. I'd like to request public mobile to issue me a refund for the purchase I made.

Should I wait to hear back from public mobile team or should I dispute with my credit card provider? 

Thanks,

Hanif

[BKNS27]

@HanifHashmi 

If you are NOT planning to open a plan with Telus/Koodo/PM. You may want you dispute the charges if you return to Canada but best to ask for a refund with a CS_Agent.

But how did you pay for the SIM? PM only accept Canadian CC or debit cards.

[softech]

@HanifHashmi 

While refund on plan that is not fully activated is possible, sim card orders are usually non- refundable.  But check with PM CS  agent directly .  Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there