Refund for service not received

[VeryConfused12]

Hello, I paid for a service and a Sim card on Aug.20th. Public Mobile received the funds on Aug. 20th.2023 I got my sim card a few days later. But have been trying for three months to activate it. Just now was able to get to the finish setup page. And I cannot get setup. . Now all I want is a refund for the service I never received. Please help.

[BKNS27]

@VeryConfused12 

Did you use the PM app to activate your SIM?

If you used the app then it could be a provisional/backend is with the SIM which you need to contact a CS_Agent to easily fix for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Phil_Adelphus]

@VeryConfused12   Send a private message to customer support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their reply will either be indicated at the envelope icon top right or click on your avatar and select Messages.  Hopefully they will be able to help you.