I purchased an esim and unfortunately had to move back to my old phone so the eSIM was no longer valid. I was under the impression that because I’ve already purchased a sim, there would be a 5 dollar credit on my account in order to get a replacement one and load that onto my old phone. I was charged $5 again and would like to receive a refund for that purchase. I have also received my new phone and would like to transfer over my sim but don’t wanna pay an ADDITIONAL $5 to load it up on this new phone. Is there a simpler way to transfer it as opposed to consistently asking for refund?
you order the new eSIM at the right place. The system supposed to make it $0, but sometimes you didn't meet some condition and hence it will still charge you $5. However, PM support agent usually can credit you back at their discretion.
