Let me update everyone on the transfer of funds from the Public Mobile account for migrants. I asked Public Mobile about stranded funds first. The answer was a simple no, refer to the terms of service for explanation, no exceptions, don't bother grovelling. I went through Koodo and was successful. Recognize that I acted immediately that evening upon receiving the original text prior to the price increase being pulled. The next day, my case was being worked on and still the price increase was on the table. I think this may have helped me. After my success, many have come to me for help. None have been successful. The best that Koodo will do is take account funds subtract $100 (no tax adjustment) and transfer that difference.
A customer service agent called me and read the riot act to me for "misinforming" customers on what they will or will not do for people migrating. My case was apparently special and won't be repeated. At this moment, I am considering my options on how to respond to the call which I believe to be harassment. I did not sign a non disclosure statement concerning my case. I am under no obligation to stay quiet. If anyone has suggestions and can guide me on what to do here, I would most grateful.
Since my user experience is no longer applicable, I recommend people to contact Telus and appeal for goodwill. Recognize that with the price increase removed, the bargaining power is much reduced. Going to the CCTS is likely a moon shot. The terms of service provides no protection of account funds in a prepaid service. The CCTS won't interject a case where the terms of service is applied to the letter even if it is harsh medicine.
Lesson learned for everyone including myself, prepaid service is like a savings account with no withdrawal feature.
