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Refund Upon Deactivation

mina18
Great Neighbour / Super Voisin

I have recently deactivated my public mobile account and transferred to a new network. However, I put funds in my public mobile account prior to doing this, which would have topped up my next month. Now that I won’t be topping it up next month, how do I get a refund back? Furthermore, my account has been disabled, does that mean the payment information within my account has been deleted as well? 

2 REPLIES 2

Anonymous
Not applicable

@mina18 

maybe can them will help you

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team..

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
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  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
     Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

JK8
Mayor / Maire

@mina18 

 

There are no refunds. Everything here is prepaid. Your account closed automatically when you ported out. Choose chat bubble in lower right hand corner to contact to a CSA. No guarantees for a refund.

 

 

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