HI @sdudgeon741 Yes, PM Support likely will help if it was an honest mistake 🙂
Open a ticket with CS Agent using Chatbot.
click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:
- Type: My rewards are missing,
- click on "Refer A friend",
- click on "Yes, I'm the referred customer',
- click "Click here to submit a ticket" .
you will then direct to another page to open ticket.
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
