Referral Code Not Valid

[AlexG17]

I signed up for Pubic Mobile today, my friend provided me with a referral code. When entered it said the code was not valid. No means of contacting a customer service agent. Could not create a ticket. Sadly it seems little works on this online platform. Keeps requesting to sign-in requiring a code when I am already signed in. Frustrating. Anyone else experience the same and what was done to remedy?

[CSA_PM]

Hello @ AlexG17,

Please don’t provide personal information on the community, as it’s only for customers. Reply to the private message sent by the agent.

[AlexG17]

Please provide referral credit as I could not get it to work when I signed up. Response to  Info requested:

1. Initiated purchase of new Public 60GB Canada US plan on Sep 2,2025. Cost was $40 + tax

2. My account is xxxxxxxx

3. Last 4 digits if my CC is xxxx

4. My friends referral code xxxxxx. Her name is xxxxxxxx. 
5. My name is xxxxxxxxx

Hopefully this now answers ALL of your questions. Please call me at xxxxxxxxxx if you need anything more as it is difficult using through this platform. 

 

Thanks

Alez

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

@ AlexG17, please check your inbox.

[softech · Accepted solution]

@AlexG17 make sure you don't get mixed up with characters like 0 and O, or 1 and L

Or you can activate without a code first, then ask your friend again for the code and ask PM CS agent to apply the code afterwards

When you got the correct code, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there