@yvrvagabond wrote:
My plan includes unlimited phone calls within Canada and US. But when I go to call Ontario, I get a message that I have used all my long distance minutes. I have even wasted $5 to purchase a long distance add-on, even tho my account includes long distance. Same message; I have used all my longdistance minutes. Local calls are ok.
I have tried dialling 011 to exit country, then 1 for country code, then the number. Also just 1 and the number; no luck either way.
I would appreciate if anybody could guide me in how to proceed.
It just sounds like you need to do a network refresh. Go into your settings and and find Network Settings. Refresh them and reboot the phone. Then contact a CS Agent ask ask them if they'd be willing to credit your account the $5
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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