Plan clarifications

[ilya7]

My plan includes "unlimited Quebec minutes and messaging+" and I am curious what Quebec messaging means for a visit to another province. Will I incur fees for incoming and/or outgoing texts while out of Quebec? Thanks!

[Yummy]

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@Dunkman wrote:

@ilya7 

Just did some research and looks like that your text should be Canada wide for Quebec only plan.  Just unable to call outside Quebec.

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Sounds contradictory?!

'should be Canada wide' vs. 'unable to call outside Quebec'.

If it is Canada wide then it should work from Quebec too?

[computergeek541]

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@Yummy wrote:

Quebec residents might have different plans than the resto of Canada. If plan does not say explicitly Canada Wide I would assume service is limited for Quebec only.

You will Not incur additional fees using PM service outside of Quebec - phone will just not work - you will not be able to send receive calls/sms.

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Regional plans aren't about where a person can use the service.  In the example of Quebec, the regional plans offered for this market are only about who can get these plans.  There have never been any additional restrictions about where these plans can be used.  Even for provincial calling plans, this still did not mean that service couldn't be used in other provinces (it was only about which numbers could be called for outgoing phone calls).

[Dunkman]

@ilya7 

Maybe check your self service account.  Click on change subscription and see which plans are available to yourself.  For existing customers, Public mobile has decided to offer personalized plan offers.  Not sure if any of the plans are appealing to you. 

Just did some research and looks like that your text should be Canada wide for Quebec only plan.  Just unable to call outside Quebec.  You could purchase a Canada talk minutes add on (if available in your account). I don't see this add on any more on the website.  

Here is the link:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Quebec-only-plans/td-p/1040353

[ilya7]

Thanks all for the replies!

@Dunkman looking at their site I can see the plan is no longer offered. I signed up for it sometime early 2024 during a promotion. Here are the details of the plan if you are curious-

Unlimited Quebec minutes 3GB data at 4G speed (also called "$26 Phoenix 3GB ULCW Base Plan" depending where I look)

• 3GB at 4G speed 4G speed at 100mbps
• Unlimited Quebec minutes and messaging+ (not sure what the plus is but it's there)
• Call display, voicemail, call waiting, etc. 

[Yummy]

Quebec residents might have different plans than the resto of Canada. If plan does not say explicitly Canada Wide I would assume service is limited for Quebec only.

You will Not incur additional fees using PM service outside of Quebec - phone will just not work - you will not be able to send receive calls/sms.

[Dunkman]

@ilya7 

Most PM plans these days are Canada wide plans.  When did you sign up for your Quebec plan?

You will not be charged extra while in another province.  Public mobile is prepaid so no surprise charges or overages. If you don't have the feature, the service will not work.  You likely should be able to receive texts while outside Quebec, but you may not be able to send texts. 

Which exact plan are you on?  Plan price? How many GB of data? Etc.  Overall the newer plans are generally better than the grandfathered ones.  You can check your account and change subscription to see which plan are offered to you.  Might be worth changing plans. 

[BKNS27]

@ilya7 

PM plans are Canada wide but Quebec has a special deal for new members. Not sure where it indicates unlimited Quebec minutes and messaging+.

https://publicmobile.ca/en/plans?gclsrc=aw.ds&ds_rl=1268486&gad_source=1&gad_campaignid=20068222685&...