I lost my phone and hence the eSIm recently and had to recover my phone number. I was afraid I might lose it or might even have to port it to another provider to recover my number. (Even then, I was no longer receiving text messages to confirm a port). Porting a number between new PM accounts is not possible. However, Customer Support told me that I can do a SIM swap instead.
1) My EverSafe ID was not working so I could not buy an eSIM on my new device or online. (I was not receiving text messages on my phone number anymore required to confirm EverSafe).
2) I bought a physical Public Mobile SIM from a TELUS location.
3) CS conducted additional anti-fraud verification by asking very specific information I could have.
4) The SIM was activated and the number was successfully transferred.
You have to be patient during the entire process if the support is text-based but it did eventually work. PM should make this in an article for future customers, I doubt this is is an uncommon scenario.
