Reactivating service

[CanadianEhngel]

My account was suspended last night due to having to change my credit card so I added funds to my account. With my rewards I have the amount needed to cover my monthly plan but I can't figure out how to unsuspend the account (the money is sitting in my self serve account). Ideas?? I need to get it going asap! Thank you in advance!

[softech]

@nettah   you don't need to open ticket with mod to get the account reactivated.  it is quicker to do it yourself than waiting for help from Support

Just login to My Account,  click on Reactivate my plan button, it will bring you to payment page

Once you are there, make a manual payment.  And logoff from My Account and reboot your phone after you successfully made the payment

But if you still want to open ticket with PM support, here you are:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Timer]

@nettah 

Here contact support team by CS_Agent

[nettah]

How do you contact the mods? I'm having a very similar issue as her

[pakmode]

Expriing CC's or changing CC's are always a pain to update and change our various preauthorized payments and charges. But we gotta do it lol...

[CanadianEhngel]

Okay, I'll go do that. Thank you very much! 

[xCameron94x]

You will need to contact the mods, in order for your account to re-activate!