phones don’t work

[Lauchiemackinno]

phone calls come through, but we can’t hear the people or they can’t hear us.

[Handy1]

@Lauchiemackinno  There’s been an issue with voice for making and receiving calls . Not sure if this is what’s impacting you folks also here’s the link 

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119

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[Lauchiemackinno]

It’s happening to my wife’s phone as well on the same network not likely the problem. Thank you for the suggestion.

[softech]

@Lauchiemackinno check if Bluetooth is enabled and connected to a headset.  

And see if you click speakerphone, does the voice come

You might want to reboot the phone first, then try Reset All Network and see if it helps 

[Handy1]

@Lauchiemackinno  Can you try SIM card in another phone and see if services are working correctly also is your volume turned down all the way by any chance