cannot get a code

[Justanother]

did you resolve this problem?  i just set up my account and am getting the same problem.  not able to speak with an agent.  about to give up

[Justanother · Accepted solution]

Thanks for responding.  Turns out there was a problem with the e-sim.  Getting a physical SIM card fixed the problem.  Public mobile needs access to human support for these freaky problems.   This is a major oversight on their part.

[✅  ...... Luddite]

[Justanother]

 I went to a local Telus store and they gave me a SIM card.  Turns out that there was a problem with some e-sims.  Robo support cannot help with this as it is an unexpected error.  Very frustrating when they do not have a human available for support.  This is a huge - and unforgiveble - oversight.  Not impressed.

[softech]

@Justanother did you use the app to complete the subscription?? if you only used the browser,  you have  it completed the subscription, please download Public Mobile app, login and complete the rest of the subscription 

if that does not work, please message support using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there