03-22-2017 05:37 PM - edited 01-05-2022 01:51 AM
Hello, it can be verified that the account has been reactivated (sorry for the late response as I didn't log back into the message board after it's resumed). However her data seems suspended, i.e. no cellular data. I looked at her payment history and it looks very messy. Please take a look and fix the data issue. Thanks.
03-25-2017 11:32 AM
Hi @siul8er I just moved your post to improve its visibility and because I think it is somewhat different from your initial problem. I have two suggestions for you:
A. Send any moderator a private message ( @Mary_M for example) with your phone number and an explanation. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).
B. While you are waiting for a response run though this checklist of data issues for things you have not already tried.
DATA NOT WORKING CHECKLIST
- connects with wifi?
- cellular data turned on?
- confirm data is included in your plan and not used up
- if dual sim use LTE/3G slot
- is it all apps that use data or just the browser not connecting?
- toggle airplane mode off/on
- remove sim for 5 minutes, then install and reboot
- go to settings, then general-profile and delete any profiles
- check network is not set to 2G; use auto, 3G, or LTE
- check for operating system updates
- APN settings correct Public Mobile
- delete current APN, and re-enter settings
- remove any VPNs
- reset all network settings; you will need to add back wifi passwords afterwards
- try sim in another phone and a good sim in your phone
- phone make/model?
- LAST desperate measure when all else fails; erase all data and restore phone to factory settings