Transferring your number to Public Mobile

[ksoosiah]

Hello all, 

I just signed up with PM today. Now that I've gotten a new number from PM, I cannot seem to port my number from Wind (which is still active btw). When I select "Change Number" in my self serve account, and enter my Wind number, I'm taken to a page that says: 

Oh no! 
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Can anyone help? Thanks in advance!

[ksoosiah]

Thank you, I will try again tomorrow. 

[Luddite]

@ksoosiah Just remembered one more thing for Wind/Freedom: The DBC part listed in a Freedom account is considered part of Freedom Mobile account number.

[Luddite]

@ksoosiah Moved your post so it's not buried in an old thread.

Suggest you wait until tomorrow when activations and self serve should be quieter. Also, be sure to clear your browser's cache or use incognito mode.

And fyi:

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically