The Guide to Headache-Free PM Signup

[Badboy]

I just sign up at koodo and my number never got ported and my pin doest work there. I was talking to my old provider and they said you guys need to resend the port number.

[softech · Accepted solution]

@Badboy   you can use this direct link to open ticket with mod:

https://urlshortner.tiia.ai/Lc9xk8

Ref: Port Fraud Protection (publicmobile.ca)
If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

[computergeek541]

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@Badboy wrote:

I just sign up at koodo and my number never got ported and my pin doest work there. I was talking to my old provider and they said you guys need to resend the port number.

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Please open a ticket to a customer support agent by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Anonymous]

@Badboy 

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you didn't gettign the SMS do Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.