See this Help Article regarding porting of numbers, @booksbyshel . Under the Change Number, you would choose the transfer of a wireless or wireline number from another provider:
Transferring or Changing Your Number After Activation
You can change your phone number once every 30 days after you have activated. To change or transfer your number after activation, go to your Self Serve Account here and:
- Select the “Plans and Add ons” tab
- Click on “Change Phone Number”
- Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.
You will need to provide the same information as requested during the activation process above.
Your previous service provider may also send an SMS text to validate the transfer, so ensure your old SIM card is still in your device so you can receive and respond to this message. Please do not replace your old SIM card with your Public SIM until the number has been successfully transferred.
Transferring a number from TELUS or Koodo (including formerly PC Mobile)?
If you wish to transfer an existing number from TELUS or Koodo (including formerly PC Mobile), you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile.
