SIM card

[Robert20]

My SIM card is locked and I need a puk code from carrier 

[softech]

@Rob19 

is that your post too?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-SIM-card/m-p/922607#M633179

[Pawprints1986]

Just curious, what would make this happen ? 

[Rob19]

How do I get a puk to unlock sim card

[darlicious]

@Robert20 

What is the exact wording of the error message? Do you have a phone that is 2018 or older model? What is its make and model? If it is carrier locked you either need to contact your previous provider or if it's a Samsung phone you can open an online chat with Samsung Canada to get the unlocking codes.

[softech]

@Robert20 so, you sure it is sim card PUK you need and not other PUK? 

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[JK8 · Accepted solution]

@Robert20 

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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