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Re: Refund

Frank24
Good Citizen / Bon Citoyen

I'm in the USA trying to call USA phone numbers. It's not working. I have a Canada USA plan. I tried all the things in the unhelpful help articles. Still not working 

4 REPLIES 4

slusagm
Mayor / Maire

data, voice and text none of them work?

do you see the phone connected to any US network itself?

@Frank24 

Which model phone are you using?

Is text and data working fine? 

Might want to try a network reset of phone.  

As mentioned, if talk is the only issue, like the VoLTE compatibility issue with US roaming. 

 

Handy1
Mayor / Maire

@Frank24  Set phone to 4G /LTE not 5G and make sure your connected to T mobile AT&T or verizon  and you have data roaming turned on in phone settings . If your phone is not in this PM voLTE whitelist you will have issues with voice calls , but text and data should still work 

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

hTideGnow
Mayor / Maire

hi @Frank24 

did you change the network mode to 4G or LTE and you have roaming data enabled?

please also try changing the network connection to manual and try all 3 networks, T-Mobile, AT&T and Verizon and see how it goes 

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