No signal after porting number to public mobile

[Hjz_Claire]

Hi 

The system shows porting completed but the phone stuck with SOS all the time with zero signal 

[softech]

@Hjz_Claire 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

[Hjz_Claire]

can you provide the porting assistance team number, thanks

[Hjz_Claire]

I opened a ticket but the technical support do not seem to under the issue. can you give me a number so that I can speak to a real person. thanks i stuck in the no service SOS. I can't make any phone call, can't log in to critical applicaoitn, can't make doctor appoint.

[Hjz_Claire]

eSIM porting appear to have an issue, I see that in the ceullar serivce but the number was not reigstered. when I call the number using another phone it shows the number I ported over is not equiped for uncoming service

please provide me the number that I can talk to a real person to sort this out? I can't use my phone for the last 2 days... it's not acceptabl 

[Hjz_Claire]

it's already showed up but it jsut ond have a siginal and it needs to re-provisioned I think . it only shows SOS

[Hjz_Claire]

it's a eSim and yes I removed lukcy eSim and reboot phone and nothing works, how to I open a ticket

[Hjz_Claire]

Tired everything you mentioned and it just won’t work! And I cannot even use phone to contact you, what a disaster 

[Hjz_Claire]

It’s eSIM I see it in the system already but there is no signal when I enable it 

[Hjz_Claire]

No one messaged me back 

[hTideGnow]

hi @Hjz_Claire 

physical sim or esim?

remvoe your Lucky sim or disable Lucky eSIM

Then you can reboot phone and click Reset network settings and you can check again

[Hjz_Claire]

No signal after porting the number from lucky mobile and it has been for last two days already 

[Hjz_Claire]

I saw the eSIM in the cellular service and already enabled, but it just shows empty signal bar/SOS

[Hjz_Claire]

Yes eSIM

[slusagm]

@Hjz_Claire 

Reboot phone and Reset network settings, check if it helps

if not, ask PM to check and reprovision the sim, 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hairbag1]

@Hjz_Claire 

try a network reset to see if that gets things started for you.

[hTideGnow]

hi @Hjz_Claire 

eSIM?

can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage