Porting from Freedom to Public

[Mojo86]

• I just ported my mother's freedom number to public mobile. Received the sms to iniate the porting and received email from freedom that plan is deactivated yesterday and as of this morning number is not yet working. Please help

[Wayworn]

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@Phil_Adelphus wrote:

@Wayworn   You just log in to the PM account you want to port the number into and select "Transfer Number" then you have the opportunity to put in the details of the old account and number.

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When I ported over from Bell a few months ago I had a slight problem but it proved to be my fault by not being careful and  omitting one of the 4 consecutive  zeros in the account number. .  It may also make the port smoother if one had both account on the phone such as a physical sim and an  E-Sim. 

[slusagm]

now,  you will have to ask PM to check the account setup for you.  You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mojo86]

Yup, still not working and freedom confirmed transfer been completed 

[Phil_Adelphus]

@Wayworn   You just log in to the PM account you want to port the number into and select "Transfer Number" then you have the opportunity to put in the details of the old account and number.

[Phil_Adelphus]

@Wayworn  Not quite, you also need the old provider account number (IMEI is also an option but not recommended as it seems to cause problems).  Then you leave your old sim in the phone to reply to the "yes" text after which that sim should stop working.  At that point you put in the Public Mobile sim and restart the phone although in my case it was very quick it can take a few hours.

[Phil_Adelphus]

@Mojo86  Have you put the Public Mobile sim in your phone and restarted the phone?

[hTideGnow]

hi @Mojo86 

problem with account setup or sim setup.  Support agent can confirm on the system

please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437