08-22-2024 12:42 PM
Same thing just happened to me on August 20, 2024. Did you ever sort your May double-payment sorted out with Public Mobile? If so, I would appreciate information about how to do so. Thank you.
08-22-2024 12:45 PM
you sure the not just a pending one? for some credit card, it might take 2 or 3 days to have the pending charge dropped off the statement
but if you need PM's help, open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-22-2024 12:45 PM
HI @Mbuchart1
Please check with your credit card if it is just a pending charge.
if both are posted charge, you will need to contact CS agent and they will sort it out for you
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437