New activation Not Working

[GeorgeZhou]

I have exactly the same problem as you. How did you finally solve it? It is frustrating.

Thanks a lot.

[BKNS27]

@GeorgeZhou 

Common mistake for new PM customer porting their old number to PM is not leaving their old SIM in the phone to wait for a SMS text from their previous carrier confirming they are porting over to PM.

If you missed the carrier text, you will need to Create a Ticket to have a CS Agent to restart the porting process by clicking on the SIMon chat button as noted by others.

If you are choosing a new number and not porting over. Create your cache and go into incognito on your browser.

[esjliv]

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@GeorgeZhou wrote:

I have exactly the same problem as you. How did you finally solve it? It is frustrating.

Thanks a lot.

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@GeorgeZhou 

Did your post get moved?

1. What exactly is happening...did you get charged for a Public Mobile SIM card activation, but you have no services?
2. What does your Self Serve status say?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot                                                            

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[Anonymous]

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@GeorgeZhou wrote:

I have exactly the same problem as you. How did you finally solve it? It is frustrating.

Thanks a lot.

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@GeorgeZhou 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...