09-24-2021 09:39 PM - edited 01-06-2022 03:37 AM
I have exactly the same problem as you. How did you finally solve it? It is frustrating.
Thanks a lot.
09-25-2021 12:29 AM
09-24-2021 11:00 PM
Common mistake for new PM customer porting their old number to PM is not leaving their old SIM in the phone to wait for a SMS text from their previous carrier confirming they are porting over to PM.
If you missed the carrier text, you will need to Create a Ticket to have a CS Agent to restart the porting process by clicking on the SIMon chat button as noted by others.
If you are choosing a new number and not porting over. Create your cache and go into incognito on your browser.
09-24-2021 10:43 PM - edited 09-24-2021 11:05 PM
@GeorgeZhou wrote:I have exactly the same problem as you. How did you finally solve it? It is frustrating.
Thanks a lot.
Did your post get moved?
Try one or more of the below:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
09-24-2021 09:40 PM
@GeorgeZhou wrote:I have exactly the same problem as you. How did you finally solve it? It is frustrating.
Thanks a lot.
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck...