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Re: Multiple charges on Account

heynow999
Great Neighbour / Super Voisin

Beware.  My account was charged numerous times for US roaming data.  I didnt buy the data package.  when i submitted a ticket they argued with me.  I never even log into my account

2 REPLIES 2

hairbag1
Mayor / Maire

@heynow999 

so did you buy one of the other 15 day US roaming add-ons ? talk & text add-on maybe ?

sp

slusagm
Mayor / Maire

@heynow999 wrote:

Beware.  My account was charged numerous times for US roaming data.  I didnt buy the data package.  when i submitted a ticket they argued with me.  I never even log into my account


@heynow999 

maybe someone in your family has access to your My Account? or via the app?

and i think some US roaming addon can be purchased by calling *611, maybe the one who using your phone has the account PIN ?

if you are so sure you never paid that, ask the support to escalate for senior to deal with your case

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