Incoming calls go straight to Voicemail of old carrier

[PDobrovolny]

My number was ported yesterday (from Rogers - from whom I never received a SMS message), but my incoming calls are still going directly to voice mail.

[BKNS27]

@PDobrovolny 

It sounds like the porting process was not completed since you didn’t get the SMS text. Remember to keep the Rogers SIM in the phone for the text.

Contact the PM CS Agent to restart the porting process.

[Anonymous]

@PDobrovolny 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[dabr · Accepted solution]

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@PDobrovolny wrote:

My number was ported yesterday (from Rogers - from whom I never received a SMS message), but my incoming calls are still going directly to voice mail.

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@PDobrovolny    If you never received a SMS from rogers to authorize the transfer of your number to PM by replying back, then the transfer of your number is probably incomplete.

I'll private message you (message inbox top right next to your avatar) the Telus porting number to call. 

Keep your Rogers SIM in your phone until you receive and respond YES to their transfer request.  Also your Rogers account needs to be active until the port is complete.  Good luck.