05-27-2021 09:56 AM - edited 01-06-2022 02:46 AM
I have unlimited Canada calls and $25 plan. after couple phone calls today I can't make it any calls even local. What's goin on?
05-27-2021 06:08 PM
@ryrzy2007 wrote:I have unlimited Canada calls and $25 plan. after couple phone calls today I can't make it any calls even local. What's goin on?
How about receiving calls, or sending/receiving text messages?
If those DON'T work:
The above will help isolate whether it's a device issue or a service (SIM) issue
Can you feedback with more details so we have some idea whether anything we've suggested helps???
05-27-2021 04:02 PM
@ryrzy2007 wrote:I have unlimited Canada calls and $25 plan. after couple phone calls today I can't make it any calls even local. What's goin on?
TRY
If you recently ported over to Public Mobile, did you receive a text from the previous provider to approve the number transfer?
If not, perhaps this is an incomplete port. If this is the case, then contact a moderator to reinitiate the port request.
Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Moderators) by clicking on the bottom, right chat bubble.
OR
Private message the moderators here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-27-2021 03:30 PM
Are you getting reception issues? Please describe more in details what is the error you get when you try to call.
05-27-2021 10:29 AM
@ryrzy2007 : When was your last renewal? When is your next renewal? Is the account showing Active? Can you dial 611 and what do you get?
05-27-2021 10:21 AM
First, try reboot your phone.
If still fail, try to put a 1 in front of the 10 digits, eg. 1604xxxxxxx
Also, is incoming calls working without issue? just want to confirm your account is active and just outgoing calls have some hiccups