How can I change a sim card assigned to my account without access to it?

[Djstone]

How to validate my old account name or phone to new account name or phone in they same provider

[darlicious]

@Djstone 

Have you even tried to contact the moderators?

[Djstone]

No didn’t solve my problem and I go to other providers., but I keep my SIM card. Good am

[Djstone]

I just did by myself bec. They says it’s not my job to do .it, so I did it by myself

[darlicious]

@Djstone 

Were trying to understand what you are trying to achieve. When you went to London Drugs did you just buy a sim card? ($10+$1.20=$11.20) Or did you activate the sim card with them by giving them an email address, name etc....and choosing a phone number? (778) XXX-XXXX? Did they not have you put the sim card in your phone to see if your services were working? What did you do in your account? Change your phone number and change your plan ? ( $15 plan?)

[JK8]

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@Djstone wrote:

How can you help me because I paid $20.in London Drugs and activate but still doesn’t work and then I paid online but still $15 again online. Pls. Kindly make a favourable action to solve my problem ,this. My cpthen I change my no to  Both doesn’t work

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What happens when you put the sim in your phone and reboot?

Contact a moderator if you continue to have problems.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[JK8]

@Djstone 

This is a public forum. Everyone can see your phone numbers. Choose 3 vertical dots in your post and edit.

[Djstone]

How can you help me because I paid $20.in London Drugs and activate but still doesn’t work and then I paid online but still $15 again online. Pls. Kindly make a favourable action to solve my problem ,this. My cp# xxxxxxxxxxx then I change my no to xxxxxxxxxxx. Both doesn’t work

edited by computergeek541: phone number removed

[HALIMACS]

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@Djstone wrote:

How to validate my old account name or phone to new account name or phone in they same provider

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@Djstone   

Please provide a little more clarity/context on what may be prompting this request.

• Are you an existing customer with Public Mobile? (or an 'old' customer more than 89 days ago?)
• Is your current account status 'Active'?
• What happened to your original SIM card?  (Lost/damaged/stolen?)

Are you just looking to swap out SIM cards (on an existing account) or activate a new account with a new SIM card?   This would require 2 very different processes:

1.  swap out requires Moderators as provided above, click  here to contact them

2.  to activate new account, click Activate Your SIM Card Online | Public Mobile

[esjliv]

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@Djstone wrote:

How to validate my old account name or phone to new account name or phone in they same provider

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@Djstone only the Public Mobile Moderators have access to SIM swapping numbers for customers now.

Follow @JK8 link to do so.

[darlicious]

@Djstone 

What exactly are you trying to do? Change your sim card?

[JK8]

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@Djstone wrote:

How to validate my old account name or phone to new account name or phone in they same provider

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Do you need to change your SIM card?

To protect our customers from SIM swap fraud, we have temporarily disabled all online SIM swaps through Self-serve. To change your SIM card, please submit a ticket here