Esim transfer to new phone ?

[Wjt1234]

Hi Gerald,

was wondering did you solve your eSIM transfer issue. I am having the same challenge currently bought a new phone and can’t transfer.

Tried to transfer to eSIM and didn’t work. Tried transfer back to physical SIM and didn’t work as well. 

Thanks. 
WJT

[Chalupa_Batman]

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@Wjt1234 wrote:

Hi Gerald,

was wondering did you solve your eSIM transfer issue. I am having the same challenge currently bought a new phone and can’t transfer.

Tried to transfer to eSIM and didn’t work. Tried transfer back to physical SIM and didn’t work as well. 

Thanks. 
WJT

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Hey @Wjt1234 

Not sure who you're speaking to but...   to help with your problem is very easy.

Since you already purchased an eSIM in the past, the next one is free. So with your new phone, download the Public Mobile app, log in and purchase a new eSIM. It will say it's $5 but when you go to check out, it will go down to $0. And in case it doesn't, don't worry, pay the $5 and then message a CS Agent for a $5 credit to your account. Super easy to do.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Wjt1234 

esim cannot be transferred, but you can buy a replacement for free

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5.  Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement.  You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437