Esim for iphone 17 pro Max

[Giao1]

Hello,

I downloaded the app to my new iPhone 17 pro max, but see no eSIM option as mentioned.  Could you please advise what else I need to do?  Thanks.

[Giao1]

Thank you, @hTideGnow.

I have opened a ticket with the CS_Agent.  This is what they suggested.  Somehow, it still does not work!

[hTideGnow]

hi @Giao1 

try asking PM support agent to check.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Giao1]

Unfortunately, the IOS software update does not resolve my issue 😞

[Giao1]

I am currently running the IOS update now.  Let's see if it resolves my issue or not.  Will keep you posted.

[softech]

@Giao1 

Version 3.0.3 from Nov 6 is the latest version

and for Carrier Profile update, go to Settings > General > About; if an update is available, a prompt will appear asking you to install it

[Giao1]

Let me try.  Do you know which version of the app is the latest so I can download it correctly?

[softech]

@Giao1 

try uninstall PM app and reinstall the app after a device reboot

[Giao1]

Thank you, Softech.  I don't have the eSIM option under Account > Puchase SIM card .  It just has the Select a SIM option ($10) only. 😢

[softech]

@Giao1 

the eSIM option can be found here on the app: Account > Puchase SIM card > eSIM

[Giao1]

I downloaded the app, but it didn't have an option for eSIM.  What can I do?

[CSA_PM]

Hello @ Giao1,

Visit the 'Subscription & Add-ons' page in My Account
Select the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you.