Monday
Hello,
I downloaded the app to my new iPhone 17 pro max, but see no eSIM option as mentioned. Could you please advise what else I need to do? Thanks.
Thank you, @hTideGnow.
I have opened a ticket with the CS_Agent. This is what they suggested. Somehow, it still does not work!
hi @Giao1
try asking PM support agent to check. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Unfortunately, the IOS software update does not resolve my issue 😞
I am currently running the IOS update now. Let's see if it resolves my issue or not. Will keep you posted.
@Giao1
Version 3.0.3 from Nov 6 is the latest version
and for Carrier Profile update, go to Settings > General > About; if an update is available, a prompt will appear asking you to install it
Let me try. Do you know which version of the app is the latest so I can download it correctly?
try uninstall PM app and reinstall the app after a device reboot
Thank you, Softech. I don't have the eSIM option under Account > Puchase SIM card . It just has the Select a SIM option ($10) only. 😢
the eSIM option can be found here on the app: Account > Puchase SIM card > eSIM
I downloaded the app, but it didn't have an option for eSIM. What can I do?
Hello @ Giao1,
Visit the 'Subscription & Add-ons' page in My AccountSelect the option to purchase a new eSIMComplete the payment, and a new eSIM will be issued to you.
