Data Usage Calculation

[joannwilles]

why did my android OS suck up a gig
in three days?!! and why is there no option to talk to a service rep when calling *611? extremely frustrated. grrrr.

[joannjules]

I never did find out why it happened, I just stopped getting data for the phone.  No point in spending money on something that gets zapped away so quickly.  I hope you solve your issue, and I hope PM comes up with something better than what they sent you.  

[srlawren]

@MajorTalent sounds like it could be an OS upgrade downloading over mobile data, perhaps. OR, some process got stuck and started relentlesly reloading the same data over and over again.  What phone are you using?  What version of Android is it currently on?

[MajorTalent]

It's Oct 2018,

I saw that I just lost 1.7GB in 2 days, but realized it actually all disappeared within an hour on one of those days. I too saw that "Android OS" was the culprit and the only thing that used the remaining data which wiped me out for the remaining 16 days of my 90-day plan (keep in mind I have 6GB for 90-days, so given that I am mostly using wifi, what I normally would barely use within the first 30-days got zapped away from me within an hour by this "Android OS"... It's like youtube using your limited mobile data to force ads on you, but much worse obviously). Send a PM to the moderators before I found out about the Android OS part and this is all they had to say so far with their reply:

"After having verified in our systems, I can confirm that you depleted your data your plan included and I sincerely apologize for it.
 
For confidentiality and legal reasons, our systems do not allow me to see which website you visited or which activity caused your data to go down this quickly since this information is private and I am deeply sorry for it.

That being said, please note that watching videos on YouTube, downloading/updating applications and streaming video content does require a very important quantity of data. Therefore, I would always suggest doing these type of activities on Wi-Fi. 
 
Please note as well that you may always monitor your data usage in your phone settings where you can also set up an alert if a certain limit is reached.
 
Now, in order to remain connected until your next Plan Renewal Date, you may purchase a Data Add-on via Self-serve.

As for your data issue, after having verified in our systems, I can confirm that you depleted all of the data your plan included and I sincerely apologize for it.
 
For confidentiality and legal reasons, our systems do not allow me to see which website you visited or which activity caused your data to go down this quickly since this information is private and I am deeply sorry for it.
 
That being said, please note that watching videos on YouTube, downloading/updating applications and streaming video content does require a very important quantity of data. Therefore, I would always suggest doing these type of activities on Wi-Fi. 

Please note as well that you may always monitor your data usage in your phone settings where you can also set up an alert if a certain limit is reached."

[Rockdaddy22]

That's crazy, something weirds definitely going with your phone

[joannwilles]

Not all of it, the rest of the applications are in the expected range. It's just the OS that's gone from expected, from the 'test drive' in August, to a gig in four days.

[IWIK]

In your data monitor it is the OS using all the data?

[joannwilles]

Okay..,all of y'all need to stop w/ the phone bashing. I test drove PM's data via add ons before I changed my plan.. Aug 2 - 31 used 480 mb for the OS. I changed my plan and the data ratd soared to a gig of data in four days.
I am not slamming PM for this, I'm just trying to find out why that as soon as I changed my plan the OS usage sky rocketed. All of the rest is simply baf business practice. I've been a loyal customer for years and I feel like the rug has been pulled out from under me w/ the lack of support, which, by the way I was not warned about.

[Rockdaddy22]

Something must be going on the phone, I remember my girlfriends daughter used about the same amount in a day or 2. She ended up shutting a lot of stuff down and it's been fine ever since. I really hope you can figure this out.

[McLaren]

Curious to what model Android phone you have... Must be a really terrible one if it sucks data and it can't possibly be the providers fault.  Maybe time to pony up and get a current gen phone 

How about performing a factory reset a see if it continues? 

[Rockdaddy22]

I'm sorry your phones a piece of junk and sucks data, has nothing to do with PM. I'm sorry you don't get phone support, absolutely nobody with these new plans get phone support. You can call me and I'll tell you that it's not PMs fault your phone is sucking data.

[joannwilles]

So I've been looking for answers/explanations since 4:42 when I first posted. It's 7:05 now and all I've gotten from the so called support people is an endless run around. Thanks, Public Mobile for your total non response to my original question and for cutting my available resources despite tripling what I pay.

[joannwilles]

Tried that and ended up in an endless loop. There is nothing wrong w/ my phone....the only thing that changed was the outrageous data consumption by the OS. Which is still a question that has not been answered.

[Shazia_K]

@joannwilles, 

I will contact you via private message, do you know how to access them? 

if not click here to learn how we can communicate in private.

[joannwilles]

And then you lie. If you are grandfathered in you do get phone support.

[joannwilles]

So I decide to spend more money with your company and you decide that not only do I not get the appropriate service amounts but you won't even look into it. And when I request to go back to my old plan that had excellent customer service you say that is not allowed. ~sigh~

[NDesai]

---

@joannwilles wrote:
...,and with that I'm logging off for awhile. You have my number, pls contact me via txt or phone call. Thx.

---

Once again, Public Mobile doesn't offer phone/text support. Email and this community are your only options. 

[joannwilles]

...,and with that I'm logging off for awhile. You have my number, pls contact me via txt or phone call. Thx.

[NDesai]

---

@joannwilles wrote:
already answered via email. This is taking an absurbly long time when a two minute phone call would have cleared it up.
So how do I switch back to my $25 per month plan? Cuz I do not want this new one anymore since it's a money suck that is not worth the pseudo convenience.

---

If you're asking to get the old grandfathered plan, that is not possible now since you changed your plan to new one.

There might be something wrong with your phone In every post, i see that you are kinda blaming Public Mobile for it. 

We understand your frustration, but you gotta be patient. 

[McLaren]

You can't switch back.  When you chose the new plan the conditions were clear that there would be no phone support. 

How about rebooting your phone that way you can ensure if it is an app that is eating all the data.  I'm assuming you don't have wifi at home. 

[joannwilles]

already answered via email. This is taking an absurbly long time when a two minute phone call would have cleared it up.
So how do I switch back to my $25 per month plan? Cuz I do not want this new one anymore since it's a money suck that is not worth the pseudo convenience.

[Shazia_K]

Hello @joannwilles, 

Please do not post any private info as this is a public forum,

I see that you have about 900MB of usage for the last 3 days, have you been using Wi-Fi at all? 

[joannwilles]

514***-****

[joannwilles]

And yanno what? After being a faithful customer for over three yrs being treated like this truly sucks. I change my plan from $25 per month to $75 per month and I get less service. Sorry but that is all kinds of **bleep**ed up.

[Shazia_K]

@joannwilles, 

Can you send me a private message with your Public Mobile phone number? I will look into this for you. 

Thanks,

Shazia

[joannwilles]

yup...cuz to read or post I have to use the media data I have left.

[Rockdaddy22]

To access what? The community?

[joannwilles]

yeah, but it costs me to access it. not cool.

[joannwilles]

unlimited text/talk in Canada, 4 GB data usage.

[Rockdaddy22]

So it looks like you're on a new plan without phone support, but that's ok, we have great support here.

[joannwilles]

it was the android os.