02-23-2018 09:38 AM - edited 01-05-2022 04:14 AM
I needed a seasonal suspension over the winter months. As this is not an option offered by Public Mobile I let my plan expire and tried to renew and change my plan within the 90 days the account was still alive. I selected "change plan" on the account page and selected a new plan, payed the required fee for the plan. The web page had a comment saying you can change the plan now or on the next renewal date. However the only option offered was "change plan on next renewal date". When I try to select it, nothing really happened. It seemed the only option was to reactivate the old plan and a change of plan was not possible.
Now Public Mobile has closed the account, the money I paid seems to be lost as I can not anymore access my old account.
I am very disappointed with Public Mobile, which collected the money for the new plan I had selected, but never allowed my to activate the new plan and just closed the account. I hope that this is a flaw in their web page and that they will correct this.
If required I can supply my account details to a moderator, so that my account can be re-opened. Any advise would be appreciated.
Solved! Go to Solution.
02-23-2018 01:01 PM - edited 02-23-2018 01:03 PM
@Ingo You cannot change your plan while suspended without contacting the moderators.
Some reading on the topic of suspending service: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M...
02-23-2018 09:44 AM
@Ingowrote:I needed a seasonal suspension over the winter months. As this is not an option offered by Public Mobile I let my plan expire and tried to renew and change my plan within the 90 days the account was still alive. I selected "change plan" on the account page and selected a new plan, payed the required fee for the plan. The web page had a comment saying you can change the plan now or on the next renewal date. However the only option offered was "change plan on next renewal date". When I try to select it, nothing really happened. It seemed the only option was to reactivate the old plan and a change of plan was not possible.
Now Public Mobile has closed the account, the money I paid seems to be lost as I can not anymore access my old account.
I am very disappointed with Public Mobile, which collected the money for the new plan I had selected, but never allowed my to activate the new plan and just closed the account. I hope that this is a flaw in their web page and that they will correct this.
If required I can supply my account details to a moderator, so that my account can be re-opened. Any advise would be appreciated.
I would definitely recommend you to send a message to the moderators explaning your situation and provide them with your account details.
Click here to send a message to the moderators