Can someone please tell me how to reach a moderator?

[kamal3]

my # is not working, it keep saying temporarily cancelled due to not making payment but payment is pre authfrom my credit card.  can someone contact me to this phone xxxxxxxxxxxxxxxxx thanks

edited by computergeek541: phone number removed

[One2Many]

To get moderator response to your request, you must contact them by going to https://publicmobile.ca/chatbot

then just choose example payment issue, keep replying no of your the answer until you get a reply to get a moderator. At this moment, you can describe your issue has not been resolved.

Hope this help you with the moderator contact. Please don't give up, someone will resolve your issue. Good luck!

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

[Dunkman · Accepted solution]

@kamal3 

Unfortunately, autopay sometimes does fail.  You can manually load up the funds equal to your plans monthly fee and it should re-activate your plan again.  If that does not work, you will need to contact moderator as described above.  

[computergeek541]

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@kamal3 wrote:

my # is not working, it keep saying temporarily cancelled due to not making payment but payment is pre authfrom my credit card.  can someone contact me to this phone xxxxxxxxxxxxxxxxx thanks

Public Mobile customer service generally does not call customers. You must contact them by going to https://publicmobile.ca/chatbot