10-08-2024 01:59 PM
I am having this issue now too. Were you able to get your issue resolved? Did you find out why this was happening???
10-08-2024 02:34 PM
hI @Lyndsey2 you sure it iis not just a pending charge on the credit card ?
if you are sure PM charged you twice, just open ticket with PM support agent
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437