Account still suspended

[Carmendeam]

Does anyone knows how to create a ticket? I have my account suspended, I paid a day ago and still there is no service.

[popping]

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@Carmendeam wrote:

Does anyone knows how to create a ticket? I have my account suspended, I paid a day ago and still there is no service.

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Login to your self-serve account.

What is the amount available fund showing on your overview page after login?

If the amount is equal or more than what you paid yesterday, you need to click the reactivate current plan link to renew your plan.  After reactivation, your phone is still not working, follow the procedures from previous posts on creating a support ticket for CSA support.

[Anonymous]

 @Triguy : There's no "lost" or "found". It's Suspend then Resume. They simply put that function under the Lost/stolen title.

[Triguy]

Try making a manual payment for $1.  Also try making your phone lost and then found.

If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Anonymous]

@Carmendeam 

1. very important to do, i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

and if still not fix it please you Have to Contact Customer Support Agent by CS_Agent ,

Explain your issue they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[Naepalm]

Private message @CS_Agent if you want to talk with them about your issue.

Response times these days seem a bit slow. 

Cheers

Naepalm

[t_p · Accepted solution]

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@Carmendeam wrote:

Does anyone knows how to create a ticket? I have my account suspended, I paid a day ago and still there is no service.

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Can you still log in to your account?

If not , call 611 to see what message you get.

Here's the link to contact CS: Private Messages - Community (publicmobile.ca)

But maybe your payment just hasn't got through.

If you can log in, check the account status and see if there's any money in Available Funds.

If not, try making a payment again.

If you see a Reactivate button, click on it and log out, reboot.

NB:In case you encounter webpage issues like freezing or showing errors,  log in again in Incognito mode.