cancel
Showing results for 
Search instead for 
Did you mean: 

Randomly getting no cell signal

BenG888
Great Neighbour / Super Voisin

Had my phone and been with public mobile for 3+ years, have a Samsung s21 fe.

The past few days my signal has been cutting out for long periods of time.

Sometimes it will say I have 5 bars, but there's no 4g or 5g next to it and have no text or Internet capability.

Can connect to wifi no problem, but sometimes I can't text or send pics to certain numbers without that cell signal.

I haven't changed location, I'm not under a tin roof although that's what it seems like, I'm in Edmonton, on the 100gig, 5g plan.

I've tried setting to airplane mode then off, resetting my phone, walking 100m away and nothing.

  • It seems to come back anyway between 10-30mins.
5 REPLIES 5

jackass87
Great Neighbour / Super Voisin

This has been going on with me since bell announced they wanted government funding for dead areas. When the bell/government grant/scam is complete, this shouldn't happen anymore.

BenG888
Great Neighbour / Super Voisin

I have a nano sim

BenG888
Great Neighbour / Super Voisin

No I'm in Edmonton 

Meow
Mayor / Maire

What kind of SIM do you have?
If it is physical SIM then it could be issue with connection with SIM. Clean post, clean contacts...

hTideGnow
Mayor / Maire

hi @BenG888 

 

are you in Vancouver area?

there is wireless degradation in the Vancouver area since April 11, still an issue at the moment.  Not sure if you are affected

https://telus.com/en/bc/outages

or try Reboot phone and Reset network settings

if same, ask PM agent to check.  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

Need Help? Let's chat.