@MJ93 wrote:
I have a physical SIM, I would like the current subscription for the account under email: xxxxxxxxx transferred to my physical SIM. Please Help!!! If you cannot help. Please provide me with a refund.
MJerry
Hello @MJ93
First, these are public forums. Nothing is private here. So click on that arrow in the box and edit out your email address.
You need to log into your account and change SIM card numbers.
https://myaccount.publicmobile.ca/en/account/profile/change-sim-number
There you can change the number. If you're unable to log into your account, you can reach out to a CS Agent
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes
Edit by Dunkman: removed personal information
