RCS/iMessage waiting for activation

[LaneDriver]

• iPhone SE2
• ported number from Bell
• activated eSim
• calling works, browsing on cellular data works
• error activating iMessage/Facetime via phone number
• RCS messaging says “waiting for activation”
• iMessage stick on “verifying” for phone number
• have toggled off/on iMessage, RCS and Facetime then reset phone, reset network settings, signed in/out of AppleID
• cannot send SMS text either 

Looking  for help please. 

[on2wheels]

It’s happening to me again today, anyone else?

[LaneDriver]

Thank you. Ticket created.

[hTideGnow]

hi @LaneDriver 

try Reset Network Settings and make sure your Carrier Profile is updated 

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech · Accepted solution]

@LaneDriver it depends if you can receive regular SMS and calls

I have escalated your ticket on behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[LaneDriver]

Thank you for the reply. Unfortunately, this was not successful. Also wouldn’t the fact that the phone cannot send SMS messages suggest this may be a broader issue than iMessage?

[softech]

@LaneDriver your issue is iMessage not activated yet after the porting 

Manually remove the phone number from Settings, Reboot phone, then go back Settings and reenter the phone number to force a re-registration.  Please note that it might take time, please wait.  If it takes too long and still unable to re-register, wait couple hours and try again with the same steps above