Question

[Melgar]

Hello

I need help with this

I bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.

How I can to do the reclamation of this?

[Melgar]

Yes, I did, thank you for your question I had the cell now

[Melgar]

Hello Maire 

Thank you so much for your help. Finally I had the cell on my hands. 

[hTideGnow · Accepted solution]

Hi @Melgar   how long you got the email?  has it been 1 week? any tracking number?

You can open a ticket with PM support to ask for tracking number or status,  

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type CPO phone
2. Click Track my order
3. Click I still haven't received my phone yet
4. Click Click here to submit a ticket
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LeePublic]

Did you buy it from the PM Store?

[esjliv]

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@Melgar wrote:

Hello

I need help with this

I bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.

How I can to do the reclamation of this?

---

@Melgar  - contact Customer Support by submitting a ticket through either these two methods to inquire about the phone delivery:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent