11-23-2022 08:32 AM
Currently on the 4GB for $40 plan and looking to upgrade to 15GB for $40.
So today is my renewal date, and I can already see the $40 charge on my credit card for the next month of service. If I change my plan today will I get double charged?
The only option I have is to proceed to check-out and pay the full $40 for the new plan.
11-23-2022 08:41 AM
Yes I actually selected this option a couple weeks ago, but when I logged in this morning the new plan had not applied.
Logged out, cleared cache and logged back in and the new plan was there!
11-23-2022 08:35 AM
@pennywise134 You will get charged again.. do you see a change at next renewal option?
11-23-2022 08:34 AM
@pennywise134 hi yes you will be double charged but if you
contact a service rep they may change it for you
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user