04-28-2019 11:33 AM - edited 01-05-2022 07:20 AM
Here is my account number: 1000000xxxxxx. Currently my plan was $10 per 30days no data, with autopay I have $2 credit each month. I used public mobile since Dec. 26, 2018. So far the autopay worked perfectly. From transaction history shown there is $0 balance each month. However I just noticed today Public mobile charged me $56.50 from my credit card. Appreciate you investigate and let know.....thx
Here is my bank transaction shown:
Solved! Go to Solution.
04-28-2019 01:21 PM
Here is payment history for past 6 months:
Date Transaction Type Credit (Payments) Debit (Charges) Balance
Apr 27, 2019 | 30-day plan/Forfait de 30 jours | $10.00 | $0.00 | |
Apr 27, 2019 | AutoPay Reward | $2.00 | $10.00 | |
Mar 28, 2019 | 30-day plan/Forfait de 30 jours | $10.00 | $8.00 | |
Mar 28, 2019 | AutoPay Reward | $2.00 | $18.00 | |
Feb 26, 2019 | 30-day plan/Forfait de 30 jours | $10.00 | $16.00 | |
Feb 26, 2019 | AutoPay Reward | $2.00 | $26.00 | |
Jan 27, 2019 | 30-day plan/Forfait de 30 jours | $10.00 | $24.00 | |
Jan 27, 2019 | AutoPay Reward | $2.00 | $34.00 | |
Dec 29, 2018 | System issue/ Problème du système | $10.00 | $32.00 | |
Dec 29, 2018 | $10 Referral Credit/Crédit de recommandation de 10 $ | $10.00 | $22.00 | |
Dec 29, 2018 | 30-Day Credit/Crédit de 30 jours | $10.00 | $12.00 | |
Dec 28, 2018 | AutoPay Reward | $2.00 | $2.00 | |
Dec 28, 2018 | 30-day plan/Forfait de 30 jours | $10.00 | $0.00 | |
Dec 28, 2018 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $10.00 | $10.00 |
04-28-2019 01:06 PM
thx for masking my account number.
04-28-2019 11:48 AM
@danng , can you post a screen cap of the payment history with personal information blanked out. This seems like a pretty big error. We just came out of a maintenance update, so anything is possible.
04-28-2019 11:42 AM - edited 04-28-2019 11:43 AM
@danng wrote:Here is my account number: 1xxxxxxxxxxxxxxx. Currently my plan was $10 per 30days no data, with autopay I have $2 credit each month. I used public mobile since Dec. 26, 2018. So far the autopay worked perfectly. From transaction history shown there is $0 balance each month. However I just noticed today Public mobile charged me $56.50 from my credit card. Appreciate you investigate and let know.....thx
Here is my bank transaction shown:
Apr 26, 2019 PUBLIC MOBILE 56.50
Please edit your post to remove your account number ASAP because anyone can see your post on this forum.
Send a private message to moderator to get your overpayment credit to your account for future renewals..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-28-2019 11:41 AM
04-28-2019 11:40 AM
@danng This is a community forum, so the mods generally do not reply to these topic question. However, if you need help deciphering your bill, you can post a screen shot of your transaction history so that we can try to help you understand where the charges are coming from. Please remember to leave out any personal information.
If you need to contact a mod privately, you can use this link.