Purchased add on data

[Renee10]

Purchased add on data, and it shows in dashboard, but cannot access data on phone 

[Renee10]

• Thanks for all the replies.  I used points to purchase the add on. It never did kick in, so I used my credit card, and it worked immediately. 
  
  
• I did submit a ticket earlier for the points add on that didn’t work. 
  
  
• thanks again everyone! 

[Chalupa_Batman]

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@Renee10 wrote:

Yep.  Tried that. Thanks though! 

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As @Phil_Adelphus mentioned, are you 100% sure you purchase a Canadian data addon and not accidently purchased a US data addon?

If you did purchase a Canadian data addon and it's still not working after a network refresh or a reboot, the create a ticket and request a CS Agent to investigate why.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Renee10]

Yep.  Tried that. Thanks though! 

[Phil_Adelphus]

@Renee10   Check to make sure you got the right data add on, i.e. whether it's for US roaming or use in Canada.  The US one will have a limit of 15 days and the Canadian one is 30 days.

[BKNS27]

@Renee10 

Just reboot your phone by powering off then back on. See if that works.

If not, reset the network settings.

[Chalupa_Batman]

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@Renee10 wrote:

Purchased add on data, and it shows in dashboard, but cannot access data on phone 

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Have you tried to reboot your phone? I know it sounds silly but....