Purchased Canada Wide minutes Add-on but no minutes as balance

[deepakkumar]

I purchased Canada wide 500 minutes which is showing as current Add-on but I am not able to use those minutes.

It is showing as Add-ons under My Current Add-ons.

Please activate the add-on on my account for using the add-on purchased minutes.

Thanks

[esjliv]

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@BlueB wrote:

@deepakkumar 

We're always happy to help... does this mean it's all solved now?  If so, we'd love to hear what the problem was and what fixed it.  🙂 

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@deepakkumar - I would be curious, as well.

If it was just a restart of your phone, than creds. should go to @LEGO , as they mentioned that first.

[BlueB]

@deepakkumar 

We're always happy to help... does this mean it's all solved now?  If so, we'd love to hear what the problem was and what fixed it.  🙂 

[deepakkumar]

Thanks for the guidance/info.

[BlueB]

@deepakkumar 

Just wondering... where in Canada are you trying to call?  I'm guessing you've run out of minutes for the month?

[esjliv · Accepted solution]

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@deepakkumar wrote:

I purchased Canada wide 500 minutes which is showing as current Add-on but I am not able to use those minutes.

It is showing as Add-ons under My Current Add-ons.

Please activate the add-on on my account for using the add-on purchased minutes.

Thanks

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@deepakkumar 

Did you reboot your phone after you purchased the addon?

IF not, reboot, and see if you can make a call. 

Yeah as @LEGO JUST posted - 😆

fyi, you are posting on the Community where we are all members/customers just like you.

We do not have access to your account.

Only CSA's have access to your account; for future reference this is how they are contacted: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[LEGO]

@deepakkumar Try to reboot your phone and see if this would fix your problem.

[JK8]

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@deepakkumar wrote:

I purchased Canada wide 500 minutes which is showing as current Add-on but I am not able to use those minutes.

It is showing as Add-ons under My Current Add-ons.

Please activate the add-on on my account for using the add-on purchased minutes.

Thanks

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Are you on a limited plan minutes? Your plan minutes will be used up first before it uses your add on minutes. If calling out try putting a 1 in front of the number.