Purchased 1GB of data but have no data working

[brockster]

Can an agent/mod please assist have reset my phone etc.

 

[esjliv]

@brockster - have you called 611 to check the data balance on your account to see if it matches My Account?

If data is remaining, try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works

[RossN]

@brockster hi reseat your sim and reboot your phone if that doesn't help 

you need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[dust2dust]

Did you buy the data because it seemed to stop? Your image (while possibly not properly refreshed) shows some data left in another add-on. Click the little spinner refresh icon below the list or use incognito.

Can you provide images of your APN settings.