Purchased 1GB of data but have no data working
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09-07-2022 02:57 PM
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09-07-2022 08:56 PM
@brockster - have you called 611 to check the data balance on your account to see if it matches My Account?
If data is remaining, try 1 or more of the below:
- restart your phone
- toggle into and out of airplane mode
- perform a Reset of the device's Network Settings
- move your sim card to another phone to see if services works
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09-07-2022 03:01 PM
@brockster hi reseat your sim and reboot your phone if that doesn't help
you need to contact a customer service agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
check your community envelope for a reply
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09-07-2022 03:00 PM
Did you buy the data because it seemed to stop? Your image (while possibly not properly refreshed) shows some data left in another add-on. Click the little spinner refresh icon below the list or use incognito.
Can you provide images of your APN settings.